Satisfaction Guarantee At Side by Side Source:
Shop from home with the comfort of knowing that your order is backed by a 100% Satisfaction Guarantee. At Side by Side Source we want you, our customers, to be completely satisfied with your purchase and the service we provide. If for some reason it is not all you expected it to be and you are not completely satisfied, you can return your order within 90 days for a full refund, and we will even pay for the return shipping if it was our error. Just contact us and we will make it right for you. Guaranteed!
Frequently asked questions:
Can I use more than one Discount Code on my purchase?
No. Discounts cannot be combined. Only one Discount Code may be redeemed per purchase. You may select whichever promotional Discount Code you feel will be of the most benefit, but only one Discount Code may be applied per cart.
What is your shipping policy?
Side by Side Source offers $12.95 flat rate shipping on all orders shipped within the continental U.S.A. If you have any questions about the shipping policy, please feel free to contact our sales department at 414.219.0509 and we will promptly provide you with a shipping quote on your order. We do not ship to Alaska, Hawaii or Internationally.
What forms of payment do you accept?
For the convenience of our customers, we currently accept Visa, MasterCard, Discover, PayPal, American Express, Google Pay and Apple Pay. Orders are also accepted by phone at 414.219.0509.
Do you charge sales tax?
We collect and remit sales tax in all 50 states. We follow all state and federal tax laws and regulations.
When will my order be shipped?
Most orders are shipped within three (3) business days from the time your order is placed. Please note that your order may come in multiple packages, from more than one location, depending on the size of your order and where our stock is held. If we are unable to ship your order within three (3) business days, we will notify you by telephone or email.
How can I track my order?
Once your order is processed, you will receive a tracking number via email.
Do you ship Internationally?
Side by Side Source currently does not ship to internationally.
When will I receive my order?
In most cases, all of our shipments are received within 5-7 days. If you require expedited shipping, please contact us by phone at 414.219.0509 for a quote.
Do you accept returns?
What should I do if I receive a damaged item?
First, save the packaging along with the damaged item. Then let us know about the damage. In most cases, we will want you to send us the item along with its packaging so we can file a claim with the shipping company. We cannot accept claims for damage when the packaging has been lost or discarded, because then neither we nor the shipping company can verify where the damage occurred. We also cannot accept claims for damage more than 15 days after the package has arrived.
If you do not see an answer to your question listed here, please do not hesitate to contact us or call:
1-414-219-0509 Mon-Fri 8:00AM - 6:00PM CST & Sat 9:00AM - 3:00PM CST